Something not working, or a question we haven't answered here? Email openroad2026@gmail.com and a human will reply. Tell us your device and iOS or Android version and we'll get there faster.
Open Road needs location access set to Always to record while your screen is off or you are in another app. Check Settings, then Open Road, then Location. If it is set to "While Using the App", recording stops when you leave the app.
Low Power Mode also pauses background location on iOS. If you drive with it on, recording can end early.
Auto-start uses your phone's motion sensors to tell driving apart from walking and cycling, so it waits for sustained driving speed before it starts. Short trips and slow city crawls can fall below that threshold. You can always start a drive yourself with the drive button in the bottom bar.
It also needs Motion & Fitness permission. Settings, then Open Road, then Motion & Fitness.
That is usually GPS signal loss, from tunnels, underground parking, or dense city blocks. The app reconnects and keeps recording, and bridges the gap in the drawn route. If a whole drive looks wrong, email us the drive date and we will look at it.
Both of you need to be sharing location, and your friend needs to be on an active drive to appear. Presence also stops when the app is fully closed.
Voice needs microphone permission. Settings, then Open Road, then Microphone. Audio is live only and is never recorded or stored.
Subscriptions are billed by Apple or Google, not by us, so you cancel in your account settings. On iPhone: Settings, tap your name, then Subscriptions. On Android: Play Store, then your profile, then Payments and subscriptions.
Refunds are handled by Apple and Google under their policies. We cannot issue them directly. On iOS use reportaproblem.apple.com. On Android request it through the Play Store order history.
Try Restore Purchases in the app's settings first. If it still will not unlock, email us the store you bought from and the date, and we will sort it out.
In the app: the Garage tab, then the Settings gear, then your name at the top, then Delete Account. Full steps are on our account deletion page. Deletion removes your account and its data and cannot be undone.
New drives start with Friends selected, so saving or closing the screen after a drive can share your route and selected stats with friends. To keep new drives unshared, set "New drives default to" to Private in Settings. You can also change who sees any drive from the drive itself. Our privacy policy explains what we collect and why.
Email openroad2026@gmail.com. Include your device, your OS version, and the date of the drive if it is about a specific one.